If
you face a bug that our support team fails to correct, you can
request refund within 15 days of purchase. Before requesting
the refund you must contact our support team with details of
problem and all info needed to correct the problem. If you fail
to do that, refund request will not be entertained. Refund request
is entertained only once our support team fails to correct the
problem.
REQUESTING REFUND:
Please
provide following information along with the reason
of refund request:
A. Information about the purchase :
1.
Your Paypal id or Email address used for making payment
2. Time of purchase
3. Script purchased
4. Domain for which script was licensed
B. Information about the problem:
1.
Detailed information about the problem you are facing
2. Reference url along with the passwords required
to see the problem
3. Ftp and database access information so that we
can confirm that installation has been carried out
properly
.
WE PROVIDE REFUND IN FOLLLOWING CASES:
• When you get an error, and if we
are not able to correct the error even after you provided
all the information requested to access and correct
the error. Please note that, in this case refund is
only given if you provide detailed information about
your error, requested by our support staff, such as
reference url, ftp access, database access, access
to tools to see and modify script db, script admin
panel and member area password to see the error.
• If you accidentally bought the software more
than once.
• A stated feature of the software fails to perform in
spite of your server fulfilling the requirements for that.
We reserve the right to decline refund requests in
the following cases:
WE
RESERVE THE RIGHT TO DECLINE REFUND REQUEST IN FOLLLOWING
CASES:
• When a user demands a refund immediately after
buying the software, or informs us that he purchased
wrong product.
• When a user informs us about changing his
decision to buy the software, saying he has uninstalled
it and is not going to use it (with or without giving
any reason). This is because we offer full demos on
our web site.
• Refund is not issued for scripts for which any customization service is provided (free or paid).
• Refund is also not provided for any customization or custom work
• If you experience server incompatibility issues. Please note that for all features of a script to work, your server must support the following:
1. PHP,
MySQL and server should allow the use of ionCube loaders.
2. Some tool like PHPMyAdmin to create db from .sql file. It
is required to setup the db.
3. File writing to allow certain features like uploading of
images through PHP.
4. For sending emails your server must allow sending mails through
php mail() function.
5. For scripts that provide thumbnailing features, gd lib support
and ImageMagik lib support is needed.
6 .At client end javascript and cookies must be enabled.
7. For IPN related features (e.g. adding money to member account
when he pays by paypal account) , your web host must allow posts
from external sources like paypal.
8. For software that have URL rewiting and seo related features
your server must support apache
mod_rewrite module.
• If the customer requests a refund due to the absence
of features which we never claimed to provide and which are
not listed in the feature list for our software.
•
If the customer requests a refund due to the scripts
not being open source or source not being editable.
We clearly mention that our scripts are NOT open source.
• If the customer requests a refund because
he does not want to abide by eula that he agreed to
before purchasing the script. When anyone purchases
the script he must read and agree to eula. Otherwise
they should not purchase the script. E.g. if he does
not want to keep link back / powered by / copyright
notice etc in footer of the script. Our eula clearly
states that you must maintain this information and
link.
• When a user demands a refund, after the above
declared time.
• We donot issue refund for customized scripts and customization charges.
To get a refund you must remove the software completely
from your web server and confirm that you have destroyed
all copies of the software.
We
reserve the right to change the policy without any
prior notice.
CONTACTING
FOR REFUND
You
can request a refund by providing the information
stated above through contact
us page on our website.
Or you can contact 190 R, New Grain Market, Ludhiana, Pb, India